by Ndidi Yaucher, DLCC Coach

Often when we think of “coaching”, it is in the context of personal goals such as career, relationships, finances, health/sports, and even one’s home environment. However, coaching communication skills such as powerful questioning, active listening and direct communication can easily be applied when interacting with employees. For these skills to be effective, the manager must shift expertise from self to the employee and believe that the employee is creative, capable and competent in performing their job. [Read more…]