A few years ago, I had to have a difficult conversation. I had to confront a vendor who completely missed the mark on a big project. The work was a mess, they hadn’t honored their contract, and I...
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7 Actionable Strategies for Effective Performance Development in Teams
7 Actionable Strategies for Effective Performance Development in Teams Raise your hand if you’ve ever walked out of a performance review thinking, “Cool, but… now what?” You’re not alone. Many...
How to Build an Effective Leadership Team Through Team Coaching
Why Your Leadership Team Needs a Locker Room, Not a Lecture We’ve seen it happen so many times: an organization promotes its smartest, most capable people into leadership roles, brings them...
Redefining Productivity: Why Being Busy Isn’t the Goal
The conversation started after someone cracked a joke during a team coaching session. “If I stop typing for two minutes, I know everyone around me is going to be thinking that I’m slacking off.”...
The Three C’s of Balanced Communication
Courage, Compassion, and Curiosity At DLCC, we’ve coached hundreds of teams through communication breakdowns that weren’t about the work. They were about the way people were working together....
Constructive Conflict vs. Destructive Conflict: How to Tell the Difference
I’ve been a long-distance runner since I started running cross country in middle school. Even after decades of running, it still hurts sometimes. When I’m out on a long run, I can tell pretty...
How to Handle Difficult Employees: A Coaching-Based Approach
How can you handle difficult employees by simply convincing them they're the problem, without changing a thing about your own approach? You can’t. (Wouldn’t it be nice, though?) Let’s just say it:...
Why Emotional Intelligence Matters in Leadership (And How to Build It)
Ever say something in a meeting that you immediately wished you could take back? You’re not alone. That moment is exactly where emotional intelligence in leadership shows up. Or doesn’t. Emotional...
5 Daily Habits of Successful Leaders
Leadership habits can make or break a team. My coaching client, Marcus, knew that but wasn’t sure which habits to focus on. He was the kind of manager who prided himself on being available 24/7,...
How to Sound Like a Confident Leader in Every Meeting
Want to know how to sound like a confident leader? Start by letting go of the idea that you need to have all the answers. In our Communicate with Confidence training, we survey participants before...
Change Management – What Most Leaders Get Wrong
Change management is rarely as smooth as the slide deck makes it look. A few weeks ago, I was coaching an HR leader who was managing yet another change at her company. “Maria’s” company had gone...
7 Simple Tips to Instantly Boost Your Corporate Communications
Corporate communication can be surprisingly hard. Sometimes you’re not sure what needs to be said. Other times, you know exactly what you want to say, but getting the tone right, figuring out how...